Wireless Carplay Adapter for Apple iPhone iOS 10+

Product Description & Frequently Asked Questions

1. Persistent Disconnection

Q: Why does the connection keep dropping?

A:
Possible Causes: Wi-Fi disruptions are likely to be the issue.

Solutions: 1. The Wireless Carplay Adapter relies on a stable Wi-Fi connection to function. Interference from other Wi-Fi devices, like a car camera with Wi-Fi, can cause connection drops. Consider disabling other Wi-Fi networks in your car while using the adapter. 2. Try resetting your mobile WLAN network and updating the firmware of your Wireless Carplay Adapter. To reset network settings on an iPhone: - Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note that this will require you to re-enter your Wi-Fi password.

2. Pairing with Multiple iPhones

Q: Can I pair the Wireless Carplay Adapter with multiple iPhones?

A:
A: Yes, you can pair the Wireless Carplay Adapter with multiple iPhones, but only one can be connected at a time. To pair with a new iPhone, disconnect the currently connected iPhone. The adapter’s Bluetooth function will automatically reconnect to the last used iPhone.

3. Automatic Reconnection Issues

Q: Why does my device fail to reconnect automatically?

A:
Possible Causes: Conflicts with phone settings might be the issue.

Solutions: 1. Ensure automatic connection is enabled in the Carplay settings on your car. 2. Check phone settings: - Settings > WLAN > Ask to Join Networks > select "Notify." - Settings > WLAN > tap the (i) symbol next to "smartBOX_****" > turn on "Auto-Join." 3. Additional Troubleshooting: - Ensure Bluetooth and Wi-Fi are turned on and Bluetooth is not paired with other devices when you enter the car. - Clear the Bluetooth pairing history, restart your phone, and try pairing again. - Update the firmware of the adapter.

4. Audio-Video Synchronization Issues

Q: Why is the audio not in sync with the video?

A:
A: Audio delay can occur, even with original Wireless Carplay systems, due to the complexity of video transcoding compared to audio. This issue is not specific to the adapter but a common characteristic of Wireless Carplay systems. We use a dual-module design to enhance transmission speed, which may help mitigate this delay.

5. Car Screen Goes Black After Pairing

Q: Why does the car screen turn black after pairing?

A:
A: 1. During the first pairing, keep Wi-Fi turned on (no need to manually connect to the Wireless Carplay Adapter’s Wi-Fi). Pair via Bluetooth first. Once Bluetooth pairing is successful, the Wi-Fi should automatically connect to the adapter. Verify if your Wi-Fi has automatically switched to the dongle’s connection. If not, unplug the adapter, ignore "smartBOX_****" on your Bluetooth list, restart your phone, then replug and repair the adapter. 2. If the issue persists, try updating the firmware.

6. Wi-Fi Password Issues

Q: What is the Wi-Fi password for the adapter?

A:
A: The adapter connects via Bluetooth first. Once Bluetooth is connected, the Wi-Fi connection is automatic, so no manual password entry is needed. Ensure that Wi-Fi is enabled and not being used by other devices during Bluetooth pairing.

7. Bluetooth or Wi-Fi Signal Not Found

Q: Why can’t I find the "smartBOX_" signal?

A:
Possible Causes: Issues may arise from defects in the phone’s Wi-Fi/Bluetooth modules or the adapter itself.

Solutions: - Test with another iPhone. If only a specific iPhone fails to detect the adapter, reset its network and Bluetooth settings, then restart the phone. If the problem persists with other iPhones, the adapter may be defective. Contact our 12-hour after-sales team for assistance.

8. Indicator Light Remains On

Q: Why does the indicator light stay on after turning off the car?

A:
A: The indicator light may remain on for a short period but consumes minimal power, so it won’t drain your car’s battery.

9. Audio Input/Output Issues

Q: Why are there problems with audio input or output?

A:
Possible Causes: Issues could be due to multiple Bluetooth connections, background apps, or incorrect audio output settings.

Solutions: 1. Check if your phone’s Bluetooth is connected to other devices and ignore or disconnect them if necessary: - Settings > Bluetooth > select your car's Bluetooth device > tap the exclamation mark > select "Forget This Device." 2. Close background applications that might interfere with the Wireless Carplay Adapter. 3. Ensure that during calls, the “Audio” output option is set to Carplay.

Note: Bluetooth is only needed for initial pairing. Once connected, the Wireless Carplay Adapter relies on Wi-Fi for operation. However, keep Bluetooth on for automatic reconnection in future uses.

About Us

Our Background: Established in 2008, our factory specializes in automotive products, with a dedicated R&D and after-sales team.

Our Passion: We are committed to high-quality production and rigorous inspections.

Our Product: The TYTEV Wireless Carplay Dongle converts wired Carplay to wireless, maintaining full Carplay functionality such as navigation, music, Siri assistant, and phone calls.

Compatibility: Supports over 800 car models and iPhone 6 and later, compatible with iOS 10 and above (for cars with wired Apple Carplay).

Ease of Use: Plug and play with no extra drivers or apps needed. The adapter automatically connects to Carplay wirelessly each time you start your car.

Convenience: The compact adapter can be discreetly mounted, eliminating the need to plug and unplug cables frequently. It helps you avoid leaving your phone in the car.

Design: The adapter is lightweight and compact, including a USB to USB-C adapter for versatile port compatibility.

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